The stories below are calls that representatives received in the Anyone Home contact center. Some of the calls are humorous and should generate a belly-laugh! At the end of the day, regardless of the nature of the calls, the combination of the contact center’s training, representatives' experience and collective teamwork succeeded in giving the callers an exceptional experience.
Call #1: Who Ya Gonna Call?
A resident called into the contact center in the middle of the night requesting a technician as soon as possible. The representative that answered the call said, “Great, we’re happy to help you out with that. What’s the problem?”Read More